15 Google My Business Hacks: A Step-by-Step Guide for New Business Owners

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As a new business owner, getting your brand noticed online can be a challenge. Fortunately, Google My Business (GMB) is a free tool that can help you get more visibility and attract more customers. In this article, we will share some useful Google My Business hacks that you can use to optimize your profile, increase your search rankings, and drive more traffic to your website.

1. Claim and Verify Your GMB Listing

The first step to getting your business on Google Maps and increasing your online visibility is to claim and verify your GMB listing. This process is simple and only takes a few minutes. You can do this by visiting the Google My Business website, entering your business information, and verifying your listing through a postcard, phone call, or email.

2. Optimize Your Business Information

Once you’ve claimed and verified your GMB listing, you’ll want to optimize your business information to ensure that it’s accurate, complete, and consistent. This includes your business name, address, phone number, website, hours of operation, and category. Make sure that your business information matches the information on your website and other online directories.

3. Add Photos and Videos

Adding high-quality photos and videos to your GMB profile can help you stand out from the competition and give potential customers a glimpse of what to expect when they visit your business. Be sure to upload photos of your products, services, and team. You can also add videos to showcase your business and engage your audience.

4. Get More Google Reviews

Google reviews are essential for building trust and credibility with potential customers. Encourage your customers to leave a review by sending them a direct link to your GMB profile. You can also ask for reviews in person, on social media, and through email marketing campaigns. Be sure to respond to all reviews, both positive and negative, to show that you value your customers’ feedback.

5. Use Google Posts

Google Posts are a great way to promote your business and share important updates with your audience. You can use Google Posts to highlight special offers, events, and new products or services. Be sure to include a clear call-to-action in your posts, such as “Book Now” or “Learn More.”

6. Monitor Your Insights

Google My Business provides valuable insights into how customers are finding and interacting with your business. Be sure to monitor your insights regularly to track your performance and identify areas for improvement. You can use this information to make data-driven decisions about your marketing and sales strategies.

7. Use Messaging

Google My Business now allows businesses to enable messaging, which allows customers to communicate with you directly through your GMB profile. This feature can help you connect with potential customers and answer their questions quickly and easily. Be sure to respond to all messages promptly to show that you value your customers’ inquiries.

8. Enable Booking

If your business offers appointment-based services, you can enable booking through your GMB profile. This feature allows customers to book appointments directly from your profile, making it easy for them to schedule a visit to your business. Be sure to include all relevant information, such as service descriptions, pricing, and availability.

9. Respond to Questions

Google My Business also allows customers to ask questions about your business, which can be a valuable source of information for potential customers. Be sure to monitor your questions and answer them promptly and thoroughly. This will not only help you build trust with potential customers but also improve your search rankings.

10. Use Google My Business Ads

Finally, consider using Google My Business Ads to promote your business and drive more traffic to your website. These ads appear at the top of the search results page for relevant searches and can help you reach a wider audience. You can use GMB ads to highlight special offers, promote your products and services, and increase your brand awareness.

11. Track Your Competitors

To stay ahead of the competition, it’s important to keep an eye on what your competitors are doing on Google My Business. You can use tools like Google Alerts and SEMrush to monitor their listings, track their keywords, and identify areas where you can improve.

12. Respond to Reviews Promptly

As mentioned earlier, Google reviews are essential for building trust and credibility with potential customers. Be sure to respond to all reviews promptly, both positive and negative. This will show that you value your customers’ feedback and are committed to providing excellent customer service.

13. Use Keywords in Your Business Description

Your GMB business description is an important element of your profile that can help you rank higher in search results. Be sure to include relevant keywords in your business description, but avoid keyword stuffing or using irrelevant keywords. This will help potential customers find your business more easily.

14. Create Google My Business Website

Google My Business also offers a free website builder that you can use to create a simple, mobile-friendly website for your business. This is a great option if you don’t have a website yet or if you want to create a separate website for a specific product or service.

15. Use Google My Business API

Finally, if you’re a developer or have access to technical resources, you can use the Google My Business API to manage your GMB listings programmatically. This can be a great option if you have multiple locations or want to automate certain aspects of your GMB management.

In conclusion, Google My Business is a powerful tool that can help you attract more customers and increase your online visibility. By following these Google My Business hacks, you can optimize your profile, improve your search rankings, and drive more traffic to your website. Remember to monitor your performance regularly and make data-driven decisions to stay ahead of the competition.


  1. Is Google My Business free to use? Yes, Google My Business is completely free to use.
  2. How long does it take to verify a Google My Business listing? Verification usually takes a few days, but it can take longer in some cases.
  3. Can I use Google My Business for multiple locations? Yes, you can manage multiple locations through your Google My Business dashboard.
  4. How do I track my Google My Business insights? You can view your GMB insights by logging into your GMB dashboard and clicking on the “Insights” tab.
  5. Can I use Google My Business if I don’t have a website? Yes, you can still use Google My Business even if you don’t have a website. Google My Business offers a free website builder that you can use to create a simple website for your business.

Mai Tran

Mai Tran has three years of experience in digital marketing, working with various businesses such as online stores, healthcare services, and tech companies. She enjoys using digital platforms to craft engaging stories and develop fresh ideas that align with current trends. By keeping up-to-date with the latest industry innovations, her goal is to provide useful insights that help businesses thrive. More than just sharing information, Mai aims to inspire and bring real value to her audience's learning experience.

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